About the 911 Center

About the Center

Lee County Enhanced 911 went online on April 9, 1997. Enhanced landline 911 calls display the name, location and phone number where the 911 call originated as well as the police/fire/ambulance services for that area. Armed with this information, 911 operators will be able to send help to you even if you cannot speak or do not know your address.

Geographic Information Systems (GIS) Software

Cellular 911 requires the use of GIS software, mapping and GPS technology in order to locate a 911 caller accurately. Cellular 911 calls do not display emergency responder information or the address of the caller on the 911 screen. Location information from a cellular 911 call depends on the information the cell company sends in order to plot the caller’s location on a map in the 911 Center.


Ongoing maintenance and ensuring that critical data be updated in the 911 computer systems on a daily basis is crucial to the effective operations of any 911 system. Monitoring and quality assurance of all activities in the 911 Center as well as ongoing training and education saves lives.

Lee County Public Safety Answering Point

Lee County Public Safety Answering Point (PSAP), also referred to as Emergency Communications Center (ECC) dispatches for all law, fire, and ambulance services in Lee County. There are currently two full-time and three part-time law enforcement agencies. There are two full-time fire departments with ambulance services and 8 volunteer fire departments. Lee County PSAP handles all 911 emergency calls for the entire county as well as all non-emergency incoming calls for law enforcement agencies.