Show All Answers

1. How do I receive a child support disbursement?

To find out how to receive child support disbursement or to get help on other child support enforcement services, you can call the child support helpline at 800-447-4278.

2. Can I have my child support checks directly deposited into my bank account?

You can obtain a Direct Deposit Authorization Agreement Form by calling customer service at 877-225-7077 and requesting the forms to be faxed or mailed to you. The direct deposit accounts take two to four weeks to establish. The Illinois State Disbursement Unit (SDU) will continue to distribute checks to custodial parents until the direct deposit account is established. When you complete the form, please fax it to 630-221-2312 or mail it to:
Illinois SDU
P.O. Box 5921
Carol Stream, IL 60197

3. How long will it take to get my disbursement?

Once the Illinois State Disbursement Unit (SDU) receives a payment made on your case, a check or direct deposit will be sent to you within 48 hours.

4. How do I make a child support payment?

If your payments are not made through income withholding, you must send your payments to:
Illinois State Disbursement Unit
P.O. Box 5400
Carol Stream, IL 60197

Information Needed

The Illinois State Disbursement Unit (SDU) accepts checks and money orders. Please make sure your check or money order is payable to the Illinois State Disbursement Unit. Make sure to include the following information with your payments: 

• The name of the county in Illinois where the order was entered
• Your FIPS/docket number (case number)
• Your name
• Your social security number
• The amount of the payment
• The name of the custodial parent

Remember, if you have more than one FIPS/docket each payment must be listed separately.

5. My employer withholds support from my paycheck. Do I need to anything?

If your payments are made through income withholding, your employer will be given information as to where to send payments. You will not need to mail a check yourself.

6. Whom do I contact to help in enforcement of my support order?

To get help collection child support, establishing paternity or information on other HFS Division of Child Support, call 800-447-4278 (within Illinois) or call 800-526-5812 (TTY). You can also go to the Child Support Regional Office that serves your area.

7. How do I find out if my support payment has been received or disbursed?

You can find out if your support payment has been received by logging on to your record at the "Payments/Disbursements" page at the login screen on the State Disbursement Unit (SDU) website or by calling customer service at 877-225-7077. For security reasons, you will need to have your social security number and PIN available to access your payment information. If you have multiple FIPS/docket numbers associated with your social security number, you will need to select the FIPS/docket number to access the payment information associated with that FIPS/docket number.